Refund Policy

Last updated: June 13, 2026

This Refund Policy applies to refunds, balance returns, fee adjustments and claims arising from purchasing assistance, consolidation, forwarding, warehousing, packing, international shipping, account balance and related services provided by Yangjiang Yda International Logistics Co., Ltd.

1. Eligible Refund Situations

Subject to order status and carrier rules, you may request a refund or adjustment when an order has not yet been purchased, packed, dispatched or handed to a carrier; duplicate payment, overpayment or system billing error occurs; actual shipping cost is lower than the prepaid amount and the channel supports adjustment; we are unable to continue providing a paid service; or a parcel is lost, seriously damaged or abnormal and qualifies under carrier claim or insurance rules.

2. Non-Refundable or Deductible Situations

Full refunds are usually not available, or incurred costs may be deducted, when services such as purchasing, warehousing, packing, dispatch, transport, customs clearance or delivery have already occurred; when problems are caused by incorrect information, non-payment, failure to cooperate with customs, refusal or late pickup; when parcels contain prohibited, restricted, infringing or falsely declared goods; or when application deadlines have passed.

3. How to Request a Refund

You may submit a request through your account, order page or customer support. Please provide order number, parcel number or tracking number; refund reason; payment proof or billing screenshot; photos or videos for damage, shortage or wrong shipment; and any other documents requested by warehouses, carriers, insurers or customs.

4. Refund Method and Timing

Refunds may be returned to the original payment channel if supported, credited to your YdaExpress account balance for future orders, or processed by another method agreed with you. Currency, exchange rate and fees follow actual payment channel and settlement rules. Actual receipt may generally take 1 to 10 business days after approval, and longer for cross-border payments, card refunds, abnormal orders or manual reviews.

5. Lost, Damaged or Abnormal Parcels

Compensation for shipped parcels is subject to carrier terms, insurance terms, declared value, proof of actual loss and confirmed records. Without insurance or proper declaration, compensation may be limited. Keep all packaging, labels, photos, videos and carrier evidence, and contact us promptly.

6. Cancellations and Disputes

Orders not yet purchased, received, packed or shipped may usually be cancelled. If services have partially occurred, we may deduct actual costs before returning the remaining balance. If you disagree with a refund result, you may submit additional materials for review through our website.

7. Updates and Contact

We may update this policy according to service models, payment channels, carrier rules and legal requirements. For refund requests or status inquiries, please contact us through https://www.ydaexpress.com.