Match a PostNord import notice to your China parcel, check payment or document requests, and resolve prepaid-tax or shipment-reference questions before the deadline.
If PostNord asks you to pay or supply documents for a parcel from China, first match the request to your own shipment. Then check whether it asks for payment, evidence, or both. Paying an amount does not resolve a missing-document request, and a payment receipt does not by itself confirm customs release.
Information and official links checked on 8 November 2026. Follow the deadline and instructions for your actual consignment; import rules and carrier procedures can change.
Match the notice before opening a payment page
Open the PostNord app yourself, or start from the official website. PostNord recommends its app for checking messages in its guidance on false texts and emails. A familiar sender name or a small requested amount is not enough to authenticate a message. Genuine import-payment notices also exist, so do not assume every customs text is fraudulent.
Compare the shipment reference with the international dispatch record, not just the Taobao order number. If the references differ, ask the seller or forwarder whether a replacement or Swedish delivery number was issued. Do not guess a reference or alter your postcode to obtain a result.
The official PostNord customs-payment portal uses a shipment ID and the delivery postcode to identify the consignment. Verify the destination and the available shipment details before continuing. If you cannot match the parcel, stop and use PostNord's official contact page.
What is the request actually asking you to do?
It asks for payment, and the shipment matches
Read the individual charge descriptions. Import VAT, customs duty, the Union Handling Fee and PostNord's declaration service are different charges. A charge other than VAT does not prove that VAT has been collected twice. Use our Sweden landed-cost guide to compare the categories rather than relying only on the total.
Before approving anything, read the customs-representation wording on the official page as well as the amount. If a charge is unclear, ask PostNord to identify the charge and the declaration it relates to. Keep the notice and any reply together.
Your order already shows tax or “tax included”
Save the order page, the tax line and the payment confirmation. Ask the seller or marketplace what was collected and for which shipment. A shipping quote that says “tax included” needs the same clarification.
Send that evidence through PostNord's verified support route and ask whether the prepaid-tax information was matched to the declaration. Do not publish an IOSS identifier or add one yourself to a parcel label. PostNord's current VAT FAQ explains that an IOSS purchase may still involve other charges. Ask for the basis of any disputed VAT charge before deciding your next action; do not assume a support enquiry pauses the deadline.
It asks for an invoice or product information
Prepare a small, consistent evidence set:
- the order detail showing the actual products, quantities, prices and currency;
- the payment record, including any discount or refund that changes the amount paid;
- the international freight charge and dispatch reference;
- an accurate description, model and material, plus origin information where requested;
- for a consolidated box, a list connecting each enclosed order to that shipment.
A bank transaction with no product detail and a shopping-cart screenshot with no completed payment answer different questions. Supply both when needed. Explain a difference instead of editing records to make the numbers look alike.
Ask the seller for missing product facts. For a YDA-arranged shipment, YDA can help locate available purchase, receipt, packing or dispatch records. It cannot invent an invoice, decide a final HS classification or approve a Swedish import. If a request concerns a restricted product or missing approval, payment alone will not make it admissible; follow the authority's instructions for that specific item.
You have paid or replied, but the parcel has not moved
Save the confirmation, submission date and case reference. Check whether payment was accepted, whether all requested documents were received, and whether another action is still shown. Ask PostNord which stage remains and who must act next. Repeated payment attempts are not a substitute for resolving a mismatch.
The payment portal describes onward delivery as subject to Swedish Customs approval. Do not turn a successful payment into a promised delivery date. If the problem is a quiet tracking history rather than a notice, use the China parcel tracking guide.
If you decide not to accept the parcel
Check the applicable return instructions with PostNord and the seller before the notice expires. PostNord's FAQ describes return to the sender when the import-payment request remains unpaid. That carrier process is not an automatic refund of your purchase, outbound freight or buying-service fee. Agree the seller's return and refund handling separately, especially for a parcel containing several orders.
Make your next enquiry specific
Send the shipment reference, destination postcode, latest event and date, what the notice requests, what you have already submitted or paid, and the confirmation reference. Use a private verified channel and include only the personal details needed for that case. Ask: “What is still missing, who must provide it, and what is the deadline?”
That answer is more useful than another general tracking screenshot. Keep it with the order until delivery, return or the relevant claim process is resolved.
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