For one consolidated Taobao parcel already in Luxembourg: connect each item to its seller order, payment and China warehouse receipt, explain differences and check the IOSS record before answering POST or the actual representative.
Several Taobao orders were combined in China. The parcel has reached Luxembourg, and POST or the actual clearance representative now requests purchase evidence. Your reply should connect the goods in this box to their transactions, then identify any declaration entry needing explanation or correction.
This guide covers new, ordinary adult clothing and simple fabric accessories for personal use. Official information checked: 2 November 2026.
Establish which Luxembourg declaration the request concerns
Record the international tracking number, case reference, deadline and requested channel. Verify unfamiliar messages through POST’s or the actual carrier’s official contact details.
Luxembourg’s Customs and Excise Administration, ADA, explains that POST, the express operator or the representative holds the parcel. ADA does not provide ordinary parcel-location information. Ask that handling party which purchase, content or value entry is missing.
Imports into Luxembourg require an electronic declaration through LUCCS, regardless of value. Your reconciliation supports the declarant; it is not a declaration. Ask who files and whether clearance is pending or completed. That timing matters for IOSS below.
If the purchases are for resale or a VAT-liable business, disclose it before signing a personal-use statement. POST identifies professional postal clearance through CFL multimodal. Ask for the appropriate business process; a China buying agent does not automatically become the Luxembourg importer or representative.
Link the physical contents in three columns
Use one row per identifiable product and quantity, with the seller’s original description and a plain translation. These invented references illustrate a working index, not an official Luxembourg form:
| Goods in this box | Purchase and payment | China receipt → international parcel |
|---|---|---|
| Two adult cotton T-shirts | Seller A, order A01, payment P1 | Domestic D1 → box X |
| One pair of adult jeans | Seller B, order B01, payment P1 | Domestic D2 → box X |
| One fabric pouch | Seller C, order C01, payment P2/refund R1 | Domestic D3 → box X |
Keep originals under the same references. If P1 paid for two orders, identify both amounts on that payment record. For an agent purchase, connect your payment to the available seller-order records; an account top-up alone does not identify the goods.
Ask YDA for the existing receipt matches, photos and packing record it holds. If an item was cancelled or refunded, the Taobao order-problem guide helps identify who holds the missing evidence. Explain the China warehouse/final-recipient address difference; use the Luxembourg address guide only if those destination details need checking.
Resolve IOSS at the declaration stage, not on a screenshot
For a claimed IOSS purchase, attach checkout VAT evidence to its order row. Ask the seller/platform and declarant whether a valid arrangement covers this consolidated shipment and reached its electronic declaration. A Taobao domestic delivery to a China warehouse does not establish IOSS eligibility.
ADA requires the IOSS identifier in the electronic declaration for the relevant import-VAT treatment. A tax receipt or a number typed on your attachment does not prove transmission. Have the responsible parties communicate it securely; do not publish it or send it to an unverified contact.
Clearance pending: ask the declarant whether it can correct the missing or incorrect information now. Combining orders does not automatically preserve IOSS eligibility.
Clearance completed with the identifier missing at import: ADA directs the consumer to the foreign supplier for the VAT refund if the identifier is supplied only afterwards; it does not promise an ADA refund. Retain the import record and checkout tax receipt to show which transaction and declaration are involved.
Explain differences without replacing the invoice
Save Taobao’s selected variant, quantity, actual payment and refund details. Keep Chinese originals legible and add a short translation without editing the source.
| Difference | Evidence to connect | Explanation |
|---|---|---|
| Coupon reduces payment | Discount + debit | Which order received it |
| Purchased item absent from box X | Cancellation/refund + packing record | What was not shipped |
| Freight paid separately | Transport invoice/receipt | Domestic and international charges |
For example, CNY 210 debited minus a CNY 20 refund for an item cancelled before packing leaves CNY 190 of remaining purchases. This is bookkeeping, not a Luxembourg customs-value ruling. A refund for damage to an item still imported must be explained separately, not silently deducted.
ADA starts valuation from an invoice; without one it applies EU valuation methods. Ask the representative what further evidence it accepts. Screenshots and your index are not guaranteed invoice substitutes. Do not invent seller documents, discounts or a “gift” description for paid purchases.
Check the declared item types, not the number of sellers
Ask which descriptions and tariff categories the representative used. Order count, payment count and physical quantity do not determine the same thing.
POST’s current notice lists €3 duty per item type from 1 July 2026 for non-EU consignments not exceeding €150 that meet the relevant distance-sale rules. From 1 November, the €2 European handling fee per item type has its own distance-sale scope, regardless of value. Ask the actual declarant to check both rules for this parcel: buying online and independently arranging forwarding does not establish eligibility. VAT and POST’s own processing fees are separate; checkout VAT does not remove those charges.
Luxembourg’s standard VAT rate is 17%; specific goods have other rates. ADA’s import-VAT base includes customs value and relevant additions such as duty and costs. Supply the freight breakdown and request the assessed base instead of multiplying only the merchandise total by 17%. A low-value purchase is still declarable and is not a private gift.
Submit the rows and name the unresolved entry
Adapt this practical reply; it is not an official form:
Shipment [international reference], case [reference]. The attached index covers only this parcel. Orders [IDs] correspond to rows [rows] and the enclosed purchase/payment records. The difference in row [row] is [verified reason], supported by [file]. Please confirm which entry remains missing from the LUCCS declaration and whether it can be corrected at the current clearance stage.
Use the actual notice’s channel and deadline. Mark a row awaiting evidence rather than presenting it as complete, and retain the submitted version and response.
If the request concerns safety, authenticity or a licence, accounting alone will not answer it. ADA’s product controls and counterfeit guidance require separate attention. Food, medicines, plants, batteries and electrical/wireless equipment are outside this ordinary-clothing example. Legal permission, carrier acceptance and YDA’s available service are separate checks.
Send YDA the notice, international reference and the specific missing China-side record. It may retrieve available evidence; it cannot invent an invoice, amend a Luxembourg declaration itself or guarantee release. The customs-responsibility guide explains the roles.
Recheck current ADA/POST instructions before replying. For future parcels, preserve transaction evidence at purchase, match receipts on arrival in China, and reconcile the actual contents before dispatch.
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