Before choosing a China parcel forwarding company, check storage start dates, arrival records, damaged-parcel handling and written claim limits.
When you compare a China parcel forwarding company, ask what happens if the parcel waits too long, arrives damaged or goes missing. Those answers matter before the warehouse receives your purchases, while you can still choose another service.
If you have already selected a provider and need the operating steps, use the first forwarding order guide. This page focuses on the terms you should agree before handing over your goods.
Before handing over goods or paying, use the China freight forwarder verification checklist to check the provider’s identity and payment details.
When does warehouse responsibility begin?
Ask whether responsibility starts when the domestic carrier scans delivery or when the warehouse completes its arrival record. Request the process for a parcel that is signed for but has not been matched to your account.
Check what evidence is kept: domestic tracking, arrival date, parcel count, exterior condition and photos where provided. Find out how you can report a missing parcel and what information support needs to trace it.
How is storage time counted?
Request the included period, its start date, later charges and any maximum holding period. Ask whether each parcel has its own clock, whether a packing request stops storage charges and what happens if a shipment is waiting for payment or a route decision. For the current YDA conditions, read the warehouse storage policy and confirm that your goods qualify. Do not assume that every product or delayed order has the same storage entitlement.
Ask how reminders, expired goods and disposal are handled. If you are waiting for several sellers, note the earliest deadline before deciding to hold everything for one shipment.
What happens to a damaged arrival?
Agree whether the warehouse will record exterior damage and hold the parcel for instructions. For fragile purchases, ask what opening or additional photo service is available before the seller’s return window closes.
Separate seller defects, domestic delivery damage, warehouse handling damage and international transit damage. They may require different evidence and different claims. A photo check does not make the forwarder responsible for every fault in the product.
Read the claim terms before dispatch
Get written answers to these questions:
- Who handles the claim: the warehouse, forwarding company or carrier?
- What events and products are covered, and what is excluded?
- Is compensation based on declared value, an agreed cap or another rule?
- Are product cost, shipping cost and packing charges treated separately?
- What is the reporting deadline, and which documents or photos are needed?
- Does optional insurance change the cover, and what does it cost?
Keep the invoice or purchase record, parcel photos and tracking details. If damage is found at delivery, follow the provider’s evidence instructions before discarding the packaging.
Put the answers beside the quote
Compare providers using the same goods and destination. An attractive shipping price may exclude storage, additional checks, packing or cover you expected. The total-cost budget guide helps you list those charges separately.
Ask YDA support about the terms for your actual goods and route before sending purchases to the warehouse. Save the reply with the order. Clear written answers make it easier to decide which service fits your parcel and to resolve a problem later.
📲 Download the YDA Express App
Use the YDA Express App to place China purchasing orders, view product check photos, manage packages, and arrange consolidation and international forwarding.